US Inbound Ticketing process, candidate use to take 15 to 30 calls in a day and book train tickets for US customers as per their requirements and resolve their queries.
Need candidates with excellent English communication skills.
Candidate should have minimum 6 months experience in International BPO Voice Process.
Working days: 24 working days in a month , 2 paid leaves, 1 birthday Leave .
Shifts: US shift (Inbound Voice) Fixed shift with Roster off
Incentive : Up to 50K in a month apart from salary
Salary : 18K to 22K
Training : 10 days paid training.
6-5 working days; 6 week offs in a month
Responsibilities:-
ge incoming phone calls
tify and assess customers needs to achieve satisfaction
ide accurate, valid and complete information by using the right methods/tools
le customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Requirements:-
1. Proven customer care experience In any International BPO or Experience as a Travel Sales Representative
2. Strong phone contact handling skills and active listening
3. Customer orientation and ability to adapt/respond to different types of characters.
4. Excellent communication and interpersonal skills.
- Experience1 - 3 Years
- No. of Openings30
- EducationHigher Secondary
- RoleInternational BPO Executive
- Industry TypeCall Centre / BPO / KPO / ITES / LPO
- Gender[ Male / Female ]
- Job CountryIndia
- Job TypeWork from Office