Intenational Voice Process

Prov HR Solution Private Limited

We are Hiring!!

Role - Customer Care Specialist

Experience - Min 1 Year in International Voice Process or 2yeats in Domestic voice process

Location - Chennai

Job Description

• Answering incoming calls from Lyca Mobile Customers, responding to their queries in an efficient and timely manner to ensure customer satisfaction.

• To escalate issues to concerned internal departments or team leaders as and when required.

• Ensure Adherence to product scripting in all other customer communications

• Fault resolutions and raising tickets to respective departments

• Manage and maintain product related databases in line with the specified KPI’s.

• Ensure quality of data capture from customers.

• Flexibility with shift patterns is required to ensure.

• Able to Handle Email & Chat when required.

Requirement

Excellent English Communication

Willingness to work in US Shift

Cab Facility - Pickup and Drop

Experience - Min 1 Year in International Voice Process or 2yeats in Domestic voice process

Location - Chennai

Job Description

• Answering incoming calls from Lyca Mobile Customers, responding to their queries in an efficient and timely manner to ensure customer satisfaction.

• To escalate issues to concerned internal departments or team leaders as and when required.

• Ensure Adherence to product scripting in all other customer communications

• Fault resolutions and raising tickets to respective departments

• Manage and maintain product related databases in line with the specified KPI’s.

• Ensure quality of data capture from customers.

• Flexibility with shift patterns is required to ensure.

• Able to Handle Email & Chat when required.

Requirement

Excellent English Communication

Willingness to work in US Shift

Cab Facility - Pickup and Drop

• Experience

  1 - 2 Years

• No. of Openings

  10

• Education

  B.A, B.C.A, B.Com, BDS, B.E, B.Ed, B.Sc, M.B.A/PGDM, M.Tech, M.Sc

• Role

  Intenational Voice Process Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office