Intenational Voice Process

Prov HR Solution Private Limited

We are Hiring!!

Role - Customer Care Specialist

Experience - Min 1 Year in International Voice Process or 2yeats in Domestic voice process

Location - Chennai

Job Description

Answering incoming calls from Lyca Mobile Customers, responding to their queries in an efficient and timely manner to ensure customer satisfaction.

To escalate issues to concerned internal departments or team leaders as and when required.

Ensure Adherence to product scripting in all other customer communications

Fault resolutions and raising tickets to respective departments

Manage and maintain product related databases in line with the specified KPIs.

Ensure quality of data capture from customers.

Flexibility with shift patterns is required to ensure.

Able to Handle Email & Chat when required.

Requirement

Excellent English Communication

Willingness to work in US Shift

Cab Facility - Pickup and Drop

Experience - Min 1 Year in International Voice Process or 2yeats in Domestic voice process

Location - Chennai

Job Description

Answering incoming calls from Lyca Mobile Customers, responding to their queries in an efficient and timely manner to ensure customer satisfaction.

To escalate issues to concerned internal departments or team leaders as and when required.

Ensure Adherence to product scripting in all other customer communications

Fault resolutions and raising tickets to respective departments

Manage and maintain product related databases in line with the specified KPIs.

Ensure quality of data capture from customers.

Flexibility with shift patterns is required to ensure.

Able to Handle Email & Chat when required.

Requirement

Excellent English Communication

Willingness to work in US Shift

Cab Facility - Pickup and Drop

• Experience

  1 - 2 Years

• No. of Openings

  10

• Education

  B.A, B.C.A, B.Com, B.Ed, BDS, B.Sc, B.E, M.B.A/PGDM, M.Sc, M.Tech

• Role

  Intenational Voice Process Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office