Role and Responsibilities
Executing sales process with the team to provide financial repayment plans to customers for their loans through digital channels and voice process
Handling escalation cases.
Campaign Strategy management for loans.
Demonstrated ability and comfort working in a start-up environment with an agile team, fast-evolving roles and responsibilities, variable workload, and tight deadlines with a high degree of autonomy
Train and lead the team of the customer service team to improve their quality and performance metrics
Skill Requirements
Overseeing staff members
Setting sales goals and targets for the office.
Creating and implementing a strategy to improve performance
Implementing and monitoring adherence to policies to contain customer escalations
Maintain & adhere to deadlines for the team
Negotiating with customers in cases when non-payment occurs.
Preparing monthly feedback reports on sales performance
Remaining informed of any legislative procedural training regarding RBI regulations
Training and mentoring of staff members in the Sales department.
Area Manager Requirements:
MBA qualified.
Women candidate a must
Experience with data software and knowledge of MS Office, Google docs and Google sheets. (Preferred)
The ability to work accurately and independently.
Good verbal and written communication skills.
Excellent analytical skills and an eye for detail.
Outstanding leadership and managerial skills.
Strong time and people management skills.
Ability to work to strict deadlines.