Roles and Responsibilities
• Understanding the products and services provided by the company
• Resolving customer complaints and queries.
• Providing detailed information to customers.
• Following up with customers with any further information.
• Taking feedback from the customer
• Maintaining a healthy relationship with the customers
• Delivery of team, service level components, quality, and productivity targets & indicators. People Management, as well as staff development.
• Problem resolution. Monitoring calls, coaching and feedback, responsibility for delivery of the defined customer experience in every call.
• Training and development of staff.
• Motivation, leadership for a team and developing future leaders.
• Recommendations for product and process development based on customer feedback and analysis of the same.
• Compiling reports on teams’performance and customer feedback. Communicating with team and being a focal point of dissemination of information from management to team and vice versa.
• Work very closely with team members to solve customer problems. Understand agent's problems and weaknesses and address these.
• Offer solutions and suggestions for process and product improvement to management.
Experience
1 - 7 Years
No. of Openings
5
Education
Diploma, Advanced/Higher Diploma, Any Bachelor Degree, Professional Degree
Role
Insurance Sales Executive
Industry Type
Banking / Financial Services / Stock Broking
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office