• To sell and up sell products, to build strong relationships with the clients to exceed the targets by developing the telesales strategy.
• Sets priorities and serves as subject matter expert for the Business and client requirements.
• Establishes and maintains good working relationships with Sales Customer Support, and Marketing Organization.
• Monitors performance of Inside Sales Team through call monitoring and other measures to ensure utilization and efficient service.
• Manage appropriate KRAs and Metrics.
• Develop strategies to reduce churn by proactively identifying KEY accounts.
• Develop strategies to generate and increase high quality leads from Online (Website) and Inbound mediums
• Map 360-degree view of complete sales cycle from Lead generation to On-boarding
• Constantly coach the team on handling sales objections and maximizing conversions.
• Working knowledge of outbound tele sales, basic marketing principles and practices.
• Knowledge of the sales and customer life cycle.
• Prior experience of handling retail customer is a plus.
Desired Skills & Experience
• At least 5 years’ experience, experience in handling a team
• Spoken fluent Hindi & English
• Must be a goal oriented, team player;
• Bachelor’s Degree is required;