Answering calls/chats politely and professionally to provide information about services through different communication channels.
Receiving the order, understanding the requirements, and providing a price quote.
Building rapport with the client, convincing him about the best service quality offered, and ensuring that the client books his order with us.
Performing the registration process for clients without any errors.
Make reminder calls to clients, send follow-up emails, and schedule appointments.
Keeping records of customer interactions and different transactions, recording details of complaints, comments, and inquiries.
Follow up to ensure that appropriate action has been taken on customer requests and complaints. Escalate unresolved customer requests; pass on grievances to higher departments for further investigation and clarification.
Always choosing the best solution to solve a problem; rectifying, adjusting, and following up to ensure proper resolution.
Getting feedback and Quality Assurance on identified or unidentified errors.
Assisting in sales or getting hold of potential customers by answering product and service questions; pitching any new product or service the company may be providing.
Analyzing customer needs and recommending the best available offers based on those needs.
Educational Qualification and Experience:
Graduate.
MBA or Master in any specialized subject would be an added advantage.
Minimum 1-3 years experience in Inside Sales/International Call Centre/Outbound Calls.
Freshers can also apply.
Good typing speed.
Ability to work in a fast-paced environment.
Excellent multitasking skills.
1 - 5 Years
2 Openings
Not Disclosed
Noida 
Face-to-Face interview
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