Job Description

Answering calls/chats politely and professionally to provide information about services through different communication channels.

Receiving the order, understanding the requirements, and providing a price quote.

Building rapport with the client, convincing him about the best service quality offered, and ensuring that the client books his order with us.

Performing the registration process for clients without any errors.

Make reminder calls to clients, send follow-up emails, and schedule appointments.

Keeping records of customer interactions and different transactions, recording details of complaints, comments, and inquiries.

Follow up to ensure that appropriate action has been taken on customer requests and complaints. Escalate unresolved customer requests; pass on grievances to higher departments for further investigation and clarification.

Always choosing the best solution to solve a problem; rectifying, adjusting, and following up to ensure proper resolution.

Getting feedback and Quality Assurance on identified or unidentified errors.

Assisting in sales or getting hold of potential customers by answering product and service questions; pitching any new product or service the company may be providing.

Analyzing customer needs and recommending the best available offers based on those needs.

Educational Qualification and Experience:

Graduate.

MBA or Master in any specialized subject would be an added advantage.

Minimum 1-3 years experience in Inside Sales/International Call Centre/Outbound Calls.

Freshers can also apply.

Good typing speed.

Ability to work in a fast-paced environment.

Excellent multitasking skills.
  • Experience

    1 - 5 Years

  • No. of Openings

    2

  • Education

    Any Bachelor Degree

  • Role

    Inside Sales Executive

  • Industry Type

    Education / Teaching / Training / Colleges /Institutes / Universities

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About ExpertGRAD Educational Technologies

As the name suggests, ExpretGRAD is the hub of professional experts providing their exclusive guidance to students who wish to study abroad for either graduation, post-graduation, or more. We understand the value of education and the budding dream of students who want to create their identity by studying in the worlds topmost universities. Giving wings to the desire, at ExpertGRAD, our professionals guide students at each and every stage. From the minute a student thinks about going abroad for graduation, ExpertGRAD takes care of all the essential steps until after completing the degree.
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