Information Technology Support Engineer

Avant Future Mobility

100% REMOTE

• 7+ years working as technical support engineer or network operations within the IoT, wireless/networking, or connected car industries • Experience and willingness to provide multi-channel support through Phone, Web, E-mail and Chat • Available to work a shift between 6 am and 6 pm IST • Available to meet the requirements of 24x7 support operations including readiness for shift work during weekend, post business hours and holidays as scheduled • Self-motivated with the ability to dive right in, develop effective processes, and work to ensure our vehicles remain connected • Experience with various cellular & Wi-Fi technology components such as 4G/5G, Wi-Fi connectivity management, and Wi-Fi hotspot • Experience with IoT solutions that involve complex OTA campaigns, lifecycle management, API/network integrations with various cell carriers/connectivity/fleet management platforms, and eSIM providers • Strong cross-functional experience with engineering, customer support, finance, product management, and marketing • Knowledge of the basic milestones within the cellular provisioning process and how to manage the SIM lifecycle • Confidence and ability to lead troubleshooting and escalation efforts with service providers • Strong business and technical acumen with the ability to translate.

• Experience

  7 - 13 Years

• No. of Openings

  6

• Education

  B.C.A, B.Sc, Any Bachelor Degree, Post Graduate Diploma

• Role

  Information Technology Support Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home