Inbound Voice Process

S.A ConstructionHelpsk LLP

Job description

International UK Inbound Voice Process

Company

Location: Greater Faridabad

Designation: Inbound Sales Associates

Experience - 0- 3 year's

Qualification - Graduation /UG

Excellent Communication Skills

Job Description:

**DO NOT APPLY IF YOU DON'T HAVE AN INTERNATIONAL CALLING or VOICE EXPERIENCE**

Answering inbound calls of customers and clients to learn about and address their needs, complaints, or other issues with products or services

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Responsible for generate sales through inbound and outbound calls.

Inbound calls to be handled from the US, Australia, UK

Sales and Cross Sales

Website chats in order to qualify leads into Sales opportunities

Providing solutions to customer's queries, handling their objections effectively

Rigorous follow ups and managing outbound calls on business leads and leads generated from various events

Updating information on CRM and maintaining detailed database of all the prospective leads and their status

Routing qualified opportunities to sales executives

Communicate the company's brand values to ensure the highest number of conversions

Execute strategy and process given by Sales Head

Customer Handing

Learning about Company's products, services, marketing Campaigns and to understand how these campaigns, products and services align to customer needs

Explaining all the products, services and ongoing offers to our prospective customers

Providing solutions to customer's queries, handling their objections effectively

Desired Candidate Profile

Bachelors degree / UG

A genuine sales interest

Excellent communication

Problem solver

Exceptional organisational skills

Creative thinker

Team player

Job Benefits & Perks

Eligibility criteria: · The candidate must have experience in International Inbound Customer Support.

• Experience

  0 - 3 Years

• No. of Openings

  10

• Education

  Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree, B.A, B.C.A, B.B.A

• Role

  Inbound Voice Process

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office