Team Leader

VSS

We are hiring for an ecommerce based company for Team Leader profile.

Job Location: Dehradun

CTC: Up to 5lpa

Experience:

Minimum to 2 years experience as a Team Leader with excellent written and verbal communication.

Job Description:

- To handle a team of 20-25 associates and effectively manage them.

-To address, drive and handle the daily operational matrices and keep the team motivated to provide excellent customer experience.

-Managing team of Operation executives and meeting Operations Targets and KRA, alongside assisting in meeting day to day Operational Requirements.

-Ensuring that all guidelines, policies and procedures set by the organization is followed by self and the team.

-Handle customer complaints and take manager level escalation call’s, whenever required with end to end closure

- Provide coaching and feedback to the required teams members.

Interested candidates can share there updated resume.

• Experience

  1 - 7 Years

• No. of Openings

  10

• Education

  Any Bachelor Degree, Secondary School

• Role

  Inbound Voice Process

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office