Inbound Voice Process (0-1 Years)

Commmunix

A Voice Process Executive is responsible for managing incoming and outgoing calls to provide customer support, resolve issues, and ensure customer satisfaction. The role involves communicating effectively with customers, understanding their needs, and providing appropriate solutions.

Key Responsibilities:

Handle Calls:

Manage large volumes of inbound and outbound calls in a timely manner.

Follow communication scripts and use knowledge base to provide accurate information.

Identify customers’ needs, clarify information, research issues, and provide solutions.

Customer Interaction:

Engage with customers in a friendly and professional manner.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Issue Resolution:

Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, and expediting correction or adjustment.

Follow up to ensure resolution and maintain customer satisfaction.

Data Entry and Management:

Document all call information according to standard operating procedures.

Update customer information in the database during and after each call.

Performance Metrics:

Meet personal/team qualitative and quantitative targets.

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

Product Knowledge:

Keep up to date with product information and changes.

Attend training sessions to improve knowledge and performance.

Experience:

Proven customer support experience or experience as a Client Service Representative.

Experience in a call center environment is a plus.

Skills:

Strong phone and verbal communication skills along with active listening.

Familiarity with CRM systems and practices.

Customer focus and adaptability to different personality types.

Ability to multi-task, set priorities, and manage time effectively.

Key Competencies:

Excellent communication

• Experience

  0 - 1 Years

• No. of Openings

  10

• Education

  B.A, B.B.A, B.Com, Advanced/Higher Diploma, Any Bachelor Degree, Professional Degree

• Role

  Inbound Voice Process Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office