Inbound Customer Service

Mahindra Insurance Brokers Limited

Job Location: MBP-Mahape ,Navi Mumbai

Designation: Call Taker

Qualification: Graduation Mandatory

Job Type: Full Time

Salary: Rs. Lakhs Annual CTC + Benefits

Age: Below 29

IMMEDIATE JOINING

ON COMPANY PAYROLL

Responsibilities:

• Candidate will be a part of big project.

• Answering to incoming calls.

• Identify and escalate issues to supervisors.

• Research, identify and resolve citizen complaints using applicable software

• Route calls to appropriate resources.

• Document all call information according to standard operating procedures

• Complete call logs and reports.

• Keep records of all conversations in our call center database in a comprehensible way.

• Meet personal or team qualitative and quantitative targets.

• Ensure you follow the customer service script provided by the company for uniformity.

Requirements:

1. Need Confident Candidates who can handle calls efficiently.

2. Strong phone and verbal communication skills along with active listening in Marathi, English & Hindi.

3. Should be comfortable working in rotational shifts [Day rotational shifts for Females].

4. Should be comfortable working from office.

5. Should have basic knowledge of Computers.

Interview Rounds:

1. HR Round

2. Typing Test [require minimum 25 Gross & 70% Accuracy]

3. Final round with Operations Manager

Interview Venue -

MAHARASHTRA EMERGENCY RESPONSE SYSTEM (MERS)

Millennium Business Park, Building No. 7, 4th floor

MIDC Industrial Area Sector 3, Mahape, Navi Mumbai.

Landmark- Opp. Mango Suites

Time: 10 to 5

Strictly formals

Bring updated Resume

Kindly contact us on below numbers between am to pm -

** Selection will be done on the basis of communication skills in Marathi, English & Hindi.

• Experience

  0 - 1 Years

• No. of Openings

  200

• Education

  B.A, B.B.A, B.Com, B.E, B.Ed, B.Sc, Any Bachelor Degree

• Role

  Inbound Customer Service

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office