Female - Inbound Call Center Representative Work from Home with Attractive Incentives

AVS Pvt Ltd

0 - 1 Years
1 Openings
Not Disclosed
Amritsar
Posted 45 days ago
Face-to-Face interview

Key Skills

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Job Description

About the Role:

We are seeking a dedicated and motivated Inbound Call Center Representative to join our team. The successful candidate will handle inbound calls from customers, providing excellent service and booking appointments or sales. This is a remote position, allowing you to work from the comfort of your home while earning a competitive salary with performance-based incentives.

Key Responsibilities:

Answer incoming calls from customers promptly and courteously.

Provide information about products and services, address customer inquiries, and resolve issues efficiently.

Book appointments or sales as per customer requirements, ensuring a high conversion rate.

Maintain detailed and accurate records of customer interactions and transactions.

Meet or exceed performance targets, including booking rates and customer satisfaction scores.

Collaborate with team members and supervisors to enhance service quality and performance.

Continuously improve knowledge of products, services, and company policies.

Utilize marketing experience to identify and seize opportunities to upsell or cross-sell.

Requirements:

Proven experience as a call center representative or in a similar customer service role.

Excellent English communication skills, both verbal and written.

Strong active listening and problem-solving abilities.

Ability to work independently and manage time effectively in a remote work environment.

Familiarity with CRM systems and practices is a plus.

Marketing experience is preferred.

High school diploma or equivalent; further education or certifications in customer service or marketing is an advantage.

Benefits:

Work from the comfort of your home.

Competitive base salary with attractive per-booking incentives.

Opportunities for career advancement and professional development.

Flexible working hours.

Supportive and collaborative team environment.