Key Responsibilities:
Core Banking system implementation & support
Project implementation, Collections & Customer retention. to contribute in product roadmap feature list, account management & solution demos.
Lead technical demonstration: Execute demos for customers. Create and document specific alignment between a technology demonstration and a solution vision.
Play a critical role in performing due diligence of the Presales function for new company acquisitions.
Administer everyday workflow of all implementation processes and provide technical support to all associates.
Coordinate with team to resolve all issues within required timeframe and recommend appropriate changes to all policies and procedures and evaluate all implementation for team.
Follow-up for Payment recovery.
Monitor all implementation requests and administer staff working and assist team.
Evaluate all processes and provide technical support, establish all client configuration requirements.
Collaborate with system integration team and ensure compliance to all client requirements and provide appropriate training to clients and ensure efficient implementation of all systems.
Maintain all project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation processes.