Key Responsibilities:
· Housekeeping Supervision and Quality Control for luxury serviced apartments and farm house properties located within Delhi / Gurgaon (Supervisors will be required to travel to 2-3 properties per day within the allocated zone)
· Inspect all areas for cleanliness including hygiene standards, ambience, service readiness, team grooming and hospitality culture
· Ensure all provided equipment, electronics, electrical fittings, kitchen and bathroom fixtures, water pumps, generator, etc are working properly
· Ensure all beds are laid as per prescribed format, furniture and decorative / usable items are set up in the right way
· Stock checking of all laundry/consumables/other items ensuring checks and balances
· Laundry control; ensuring laundry is sent and received timely with inventory and quality check and control
· Monitor and control respective housekeeping and service staff for each assigned property
· Problem solving is an important aspect of this position; be available on call 24 hours a day (whenever required) to resolve any urgent problems / in case of emergencies
· Adhere to laid down guidelines and ensure team members follow the rules and regulations
· Ensuring guest satisfaction through effective attendance, cleanliness, guest requests and anticipating their needs
· Prepare indents for purchases / purchase orders/ requisitions for each area of operations
· Monitor and control expenses and in accordance within approved norms under the guidance of the HOD
Qualification, Experience and Must Have's:
· Minimum 2-3 years of experience in Star category Hotels
· Good communication skills (English - Spoken & Written)
· Should be energetic and a self-starter
· Professional in appearance and presentation.
· Having personal transport (two wheeler / four wheeler) is a must. Reimbursement for offic