To provide clean, disinfected, hygiene, comfortable and hazard free environment in the rooms of guests, that meet hotel standards and provide helpful, friendly, prompt and personalized service
Established Duties
To abide by the mission statement
To abide by the values and rules of the hotel
Ensure highest level of hygiene and cleanliness, all amenities, proper maintenance and a ‘perfect’ room for Guests as per hotel standards
Knows the location of different rooms and suites and their names and their layout of the hotel
Responsible for floor master keys and security of guest rooms and ensures all standards as per checklist
Prepares and services rooms to meet Guest requirements on the floor by keeping Guest preferences in mind
Specific no of rooms departure clearance by 9 ,11 ,1 p. m and 4 p. m
Knows and gives evening /turndown services
Control consumption of supplies and check pilferage’s
Care in placements of personalized stationery and removing them on departure
Prepares accurate occupancy report with information regarding scanty baggage, luggage occupied to control skippers and ensure correct billing
Informs supervisor / housekeeping desk of lost and found items, missing articles and damaged property
Coordinates with Housekeeping desk for amenities like bathrobes, plants, Stationery , mini bar, maintenance etc
Checks all consumption of items in the room mini bars, replenishes them as when required and raises checks for consumption
Mini bar replenishments from mini bar stores by /