To provide clean, disinfected, hygiene, comfortable and hazard free environment in the rooms of guests, that meet hotel standards and provide helpful, friendly, prompt and personalized service
Established Duties
 To abide by the mission statement
 To abide by the values and rules of the hotel
 Ensure highest level of hygiene and cleanliness, all amenities, proper maintenance and a ‘perfect’ room for Guests as per hotel standards
 Knows the location of different rooms and suites and their names and their layout of the hotel
 Responsible for floor master keys and security of guest rooms and ensures all standards as per checklist
 Prepares and services rooms to meet Guest requirements on the floor by keeping Guest preferences in mind
 Specific no of rooms departure clearance by 9 ,11 ,1 p. m and 4 p. m
 Knows and gives evening /turndown services
 Control consumption of supplies and check pilferage’s
 Care in placements of personalized stationery and removing them on departure
 Prepares accurate occupancy report with information regarding scanty baggage, luggage occupied to control skippers and ensure correct billing
 Informs supervisor / housekeeping desk of lost and found items, missing articles and damaged property
 Coordinates with Housekeeping desk for amenities like bathrobes, plants, Stationery , mini bar, maintenance etc
 Checks all consumption of items in the room mini bars, replenishes them as when required and raises checks for consumption
 Mini bar replenishments from mini bar stores by /