In the Role of Hotel Manager, You'll Be Responsible for the Day-to-day Management of a Hotel and Its Staff. You'll also Be Commercially Accountable for Budgeting and Financial Management and Will Need to Plan, Organise and Direct all Hotel Services, Including Front-of-house (reception, Concierge, and Reservations), Food and Beverage Operations and Housekeeping.
responsibilities
as a Hotel Manager, You'll Need To:
plan and Organise Accommodation, Catering and other Hotel Services
promote and Market the Business
manage Budgets and Financial Plans and Control Expenditure
maintain Statistical and Financial Records
set and Achieve Sales and Profit Targets
analyse Sales Figures and Devise Market and Revenue Management Strategies
recruit, Train and Monitor Staff
plan Work Schedules for Individuals and Teams
meet and Greet Customers
deal with Customer Complaints and Comments
address Problems and Troubleshoot Accordingly
ensure Events and Conferences Run Smoothly
supervise Maintenance, Supplies, Renovations and Furnishings
deal with Contractors and Suppliers
ensure Security is Effective
carry Out Inspections of Property and Services
ensure Compliance with Licensing Laws, Health and Safety and other Statutory Regulations.
skills:
you'll Need to Have:
a Friendly Personality, with a Genuine Desire to Help and Please Others
the Ability to Think Clearly and Make Quick Decisions
numeracy and Logistical Planning Skills
a Professional Manner and a Calm, Rational Approach in Hectic Situations
the Ability to Balance Customer and Business Priorities
flexibility and a 'can Do' Mentality
energy and Patience
excellent Communication and Interpersonal Skills