Hotel General Manager

Gift Bliss Stay Inn LLP

• Organize and coordinate daily operations to ensure maximum efficiency

• Supervise and evaluate housekeeping and other staff.

• Ensure supplies and equipment are adequate in quantity and quality.

• Handle customer complaints and resolve them.

• Assist in procuring quotes for the products and services.

• Assume responsibility of budgeting and monitoring expenses.

• Enforce adherence to regulations and quality standards.

• Ensure all records are kept properly and consistently.

• Review and prepare reports for senior management.

• Hands-on experience in customer service, sales and marketing.

• Good communication skills - written and verbal.

• Responsible for Corporate and Travel Agent Room Sales for the serviced apartments.

• Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.

• Update action plans and financial objectives quarterly.

• Identify new markets and business opportunities and increase sales.

• Represent Hotels in various events and exhibitions.

• Implements all sales action plans related to my market areas as outlined in the marketing plan.

• Able to provide quick and timely responses, immediate communication to the properties, develop professional long term business relationships.

• Provide the highest quality of service to the customer at all times.

• Executes and supports the operational aspects of business booked (. CVGR, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence).

• Able to support hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

• Work closely with the Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.

• Develop strong relationships with the property front office team to ensure working in unity and always striving to achieve the same goals.

• Attending all department and hotel meetings

• Experience

  3 - 5 Years

• No. of Openings

  1

• Education

  Bachelor of Hotel Management, Diploma

• Role

  Hotel Manager

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office