Act as an overall site shift in charge/Monitoring & managing entire site
operations during the shift.
• Maintain an aggressive hospitality outlook by anticipating student’s or
resident’s needs.
• Actively and energetically seek opportunities to resolve any and all
students or residents’ concerns in poised and confident manner.
• Cooperate, Coordinate and Communicate with other departments and
vendors as required.
• Welcome & greet all visitors, Show around the property in case of any
new inquiries, Support Sales team for tele calling.
• Maintain and surpass appropriate standards of dress, hygiene, nametags,
uniforms, appearance.
• Help to ensure that any complaint or problem /or emergencies are
handled in an expeditious and satisfactory manner
• Trained to respond to emergency situations and contact the proper
authorities for any emergencies as per situation /Timely Incident
Reporting to HOD
• Receive calls of the students or residents and register their queries;
update the details on tracker and make sure that the queries are being
conveyed to respective departmental heads at the earliest to resolve
them. Also to make sure the complaints are resolved by giving follow up
calls to students or residents
• Communicating courteously with students or residents by telephone,
email, software and face to face interactions at Tribe Stays.
• Vendor`s attendance check/approval/bill check /bill process/payment
follow up.
• Petty Cash Management as per laid down SOP.
• Manage ERP of respective