Hospitality Executive

Elevate

Key Responsibilities

Greeting Customers: The Customer Service Executive is responsible for warmly welcoming guests as they enter the restaurant, creating an inviting atmosphere.

Taking Orders: Accurately taking customer orders and ensuring that all details are noted correctly to avoid any mistakes during food preparation.

Providing Menu Information: Offering detailed descriptions of menu items, including ingredients, portion sizes, and potential allergens, to help customers make informed choices.

Handling Complaints: Addressing customer complaints or concerns promptly and effectively, aiming to resolve issues to the customers satisfaction while maintaining professionalism.

Upselling Products: Encouraging customers to try additional items from the menu or special promotions to enhance their dining experience and increase sales.

Communicating with Kitchen Staff: Relaying order details accurately to kitchen staff to ensure timely preparation and delivery of food items.

Maintaining Cleanliness: Ensuring that the dining area is clean and organized, adhering to health department regulations and hygiene standards.

Providing Excellent Customer Service: Striving to exceed customer expectations through attentive service, patience, and effective communication skills.

Following Health Regulations: Adhering strictly to all relevant health department regulations regarding food safety and customer service practices.

Building Relationships: Establishing rapport with regular customers to foster loyalty and encourage repeat visits.

Qualifications

Proven experience in a customer service role, preferably within the hospitality industry.

Strong communication skills with an emphasis on active listening.

Ability to multitask effectively in a fast-paced environment.

Excellent problem-solving abilities and patience when dealing with difficult situations.

A high school diploma or equivalent; further education in hospitality management is advantageous.

• Experience

  0 - 1 Years

• No. of Openings

  56

• Education

  Higher Secondary, Secondary School

• Role

  Hospitality Executive

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office