Helpdesk Executive

  • icon job experience 1 - 3 Years
  • icon job opening 8 Openings
  • icon salary 1.3-1.8 Lac/Yr
  • icon job location Greater Noida
  • Face-to-Face interview Face-to-Face interview
Key Skills

Effective Communication Email Support Call Center Executive Helpdesk Executive

Job Description

Helpdesk Support Executive- Helpdesk Support Executive would be the primary point of contact for all user interactions and would be responsible for quality service to the users. Agent functions include, but not limited to, handling user contact via Telephone, email service the request (both informational and transactional), update the database, escalate calls to the department, etc.

1. Minimum qualification is Graduation in any discipline.

2. Should have good communication skills, and should be able to speak, read, and write in English / Hindi.

3. Should be able to communicate confidently and politely with users

4. Experience of at least one year in a call center.

5. Answer incoming calls and respond to customers emails

6. Management and resolve customer complaints

7. Identify and escalate issues to supervisors

8. Provide product and service information to customers

9. Research required information using available resources

10. Research, identify, and resolve customer complaints using applicable software

11. Process orders, forms, and application

12. Route calls to appropriate resources

13. Document all call information according to standard operating procedures

14. Recognize, document, and alert the management team of trends in customer calls

15. Follow up customer calls where necessary
  • Experience

    1 - 3 Years

  • No. of Openings

    8

  • Education

    Any Bachelor Degree

  • Role

    Helpdesk Executive

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Persistent Networks Private Limited

Persistent Networks Pvt. Ltd is a global leader of next-generation information technology (IT) solutions and services with its head office in Bhubaneswar, Odisha since 2009.We also provide digital marketing services. Our Mission is to enable superior returns on clients technology investments through best-in-class industry solutions, domain expertise and global scale. Organizations that are dependent on IT to enable and enhance their business, often come across challenges in building responsive IT infrastructure that can adapt to the ever-changing business needs and support business. Digital marketing is a new era of promotion method to take your brand or company to its optimum stage.
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