Customer Help Desk Executive

Data Ready Products India Pvt Ltd.

We are looking for a competent person to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good communication skills and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email

• Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Determine the best solution based on the issue and details provided by customers

• Walk the customer through the problem-solving process

• Direct unresolved issues to the next level of support personnel

• Provide accurate information on IT products or services

• Record events and problems and their resolution in logs

• Follow-up and update customer status and information

• Pass on any feedback or suggestions by customers to the appropriate internal team

• Identify and suggest possible improvements on procedures

Requirements

• Previous experience in teaching field / as a teacher would be great. Will help you pick up the product knowledge faster.

• Good understanding of computer systems, mobile devices and other tech products

• Proficiency in English and good communication skills

• Customer-oriented and cool-tempered

• Ability to diagnose and resolve basic technical issues

• Education : BSc/BA/. Recent grads/freshers are welcome too.

• Experience

  1 - 7 Years

• No. of Openings

  2

• Education

  B.A, B.Ed, B.Sc

• Role

  Help Desk Executive

• Industry Type

  Education / Teaching / Training / Colleges /Institutes / Universities

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office