Help Desk Executive

Mswipe Technologies Pvt Ltd

2 - 3 Years
50 Openings
Not Disclosed
Navi Mumbai
Face-to-Face interview

Key Skills

Customer Care Consultant Telecaller Inbound Customer Service Help Desk Executive

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Job Description

Essential Duties and Responsibilities:

Resolve customer tickets over m-desk/ ERP, calls and social media.

Quick turnaround time to answer customer queries and update tickets

Identify and assess customers needs to achieve customer satisfaction

Follow communication procedures and guidelines

Go the extra mile to engage customers and keep them happy

Collect feedback and collaborate with departments to bring in impactful solutions

Maintains customer records by tracking and updating information.

Research, identify, and resolve customer complaints using relevant software

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary

Upsell products and services

Complete call logs and reports

Other duties as assigned

Experience
2 - 3 Years
No. of Openings
50
Education
Higher Secondary, Any Bachelor Degree
Role
Help Desk Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Mswipe Technologies Pvt Ltd

Vision
To be the most preferred digital partner for merchants across categories.

Mission
To provide holistic digital solutions to merchants. Cater to their growing diverse needs, contribute to their transformational journey with cutting edge products across payments and nimble solutions in loans along with value-added services