Help Desk Executive (Male)

CMS Info Systems Pvt Ltd

Job Description: -

Conduct routine inspections and maintenance on ATM machines to ensure functionality and prevent downtime via CRM portal.

Coordinate with engineer to troubleshoot and resolve technical issues related to ATM machines, including hardware and software problems.

Coordinate with vendors and technicians for repairs and upgrades as needed.

Signing into a call queue to receive calls from internal colleagues and vendors.

Monitoring the ATM Help Desk email queue for ATM incidents and respond accordingly.

Distribution of various reports.

Dispatching service vendors as needed to ensure fleet availability.

Documentation of all actions and escalations within the monitoring application.

Strict adherence to policies and procedures.

Required Qualifications: -

Diploma, Graduate or equivalent is required.

Previous experience in a customer service role, preferably in the banking industry or ATM maintenance field is preferred.

Basic computer skills, including proficiency in Microsoft Office Suite.

Knowledge of banking and ATM services is a plus.

Ability to work flexible hours, including evenings.

Location: Pallavaram, Chennai.

Preferred Candidate: Male and Hindi language is must.

• Experience

  1 - 3 Years

• No. of Openings

  3

• Education

  Secondary School, Diploma, Any Bachelor Degree

• Role

  Help Desk Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  11, 4, Platinum Tower, Old Trunk Road, Pallavarum, Kanchipuram, Tamil Nadu 600043