A Help Desk Specialist plays a crucial role in providing technical support and assistance to end-users within an organization. Their primary responsibility is to ensure that users can effectively use technology and resolve any issues they may encounter. Below is a sample job description for a Help Desk Specialist:
Job Title: Help Desk Specialist
Location: [Company Location]
Department: IT Support
Reports To: IT Support Manager
Job Summary:
The Help Desk Specialist is responsible for providing first-level technical support to end-users, troubleshooting hardware and software issues, and ensuring a high level of customer satisfaction. This role involves responding to support requests via phone, email, or chat and documenting solutions in a ticketing system.
Key Responsibilities:
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to user requests for assistance via phone, email, or in-person, ensuring timely resolution of problems.
Diagnose and resolve technical hardware and software issues, escalating complex problems to higher-level support when necessary.
Maintain a detailed log of user issues and resolutions in the ticketing system.
Assist in the installation, configuration, and maintenance of computer systems and software applications.
Conduct user training on software and hardware systems as needed.
Stay updated with the latest technology trends and company software applications to provide accurate support.
Collaborate with other IT team members to improve support processes and user experience.
Participate in the development and maintenance of user documentation and help resources.
Perform routine maintenance on IT equipment, such as updating software and installing patches.
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, or equivalent work experience.
Proven experience in a help desk or technical support role.
Stron
1 - 2 Years
1 Openings
2.0-2.8 Lac/Yr
Online interview
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