Health Care Executive

e-Cosmos India Pvt Ltd

Responsibilities:

• To answer and make calls within the set standard.

• To provide accurate information to callers.

• To provide exceptional customer service.

• To acquire all necessary process information.

• To stay updated with protocols as per process.

• To document all call information according to standard operating procedures.

• To maintain and improve quality results by adhering to standards and guidelines.

• To learn additional responsibilities to grow within the organization.

• To follow up customer calls where necessary.

• To learn multiple processes.

• To report unresolved call issues to the supervisor

Skills Required:

• Knowledge of customer service practices and principles

• Excellent data entry and typing skills, 30wpm.

• Team player with strong listening and interpersonal skills

• Superior listening, verbal, and written communication skills.

• Quality-oriented individual with the ability to rapidly learn.

Specific qualifications

• 12 years of education mandatory.

• Excellent communication skills.

Communication Skills

• Must demonstrate strong oral, written, and interpersonal communication skills.

• Must perform duties in a self-directed manner with minimal supervision or direction.

• Must demonstrate the ability to influence without direct control and/or authority.

• Must demonstrate the ability to work independently and prioritize multiple objectives in a rapidly changing environment.

• Must possess the ability to organize, analyze and interpret statistical information.

• Experience

  0 - 1 Years

• No. of Openings

  25

• Education

  Higher Secondary

• Role

  Health Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office