Guest Service Associate

Elevate

Key Responsibilities

Greeting Guests:

Welcome guests as they enter the restaurant.

Confirm reservations and manage waitlists efficiently.

Providing Information:

Offer detailed information about the menu, daily specials, and promotions.

Answer any questions regarding food ingredients, preparation methods, and dietary restrictions.

Seating Arrangements:

Assign tables to guests based on their preferences and availability.

Ensure that seating is organized to maximize efficiency while maintaining guest comfort.

Taking Orders:

Assist servers by taking initial drink orders or providing menus to guests.

Relay special requests or modifications to the kitchen staff accurately.

Handling Payments:

Process payments using point-of-sale systems.

Provide accurate change and receipts to customers.

Addressing Concerns:

Listen to guest complaints or concerns and resolve them promptly.

Escalate issues to management when necessary for further assistance.

Maintaining Cleanliness:

Ensure that the dining area is clean, organized, and well-presented at all times.

Assist with clearing tables and resetting them for new guests.

Collaborating with Staff:

Work closely with kitchen staff and servers to ensure smooth operations during busy periods.

Participate in team meetings to discuss service improvements and guest feedback.

Promoting Specials:

Actively promote daily specials or upcoming events to enhance guest engagement.

Upsell additional items such as desserts or beverages when appropriate.

Training New Staff:

Assist in training new associates on customer service protocols and restaurant procedures.

Share knowledge about menu items and service standards with new team members.

Qualifications

High school diploma or equivalent; further education in hospitality or related fields is preferred.

• Experience

  0 - 1 Years

• No. of Openings

  90

• Education

  Higher Secondary

• Role

  Guest Service Associate

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office