Job Summary:
We are seeking a highly skilled and customer-focused Hospitality Executive to join our restaurant team. The successful candidate will be responsible for ensuring exceptional customer service, managing front-of-house operations, and driving business growth through effective leadership and customer relationship building.
Key Responsibilities:
1. Customer Service: Ensure exceptional customer experience, respond to customer feedback, and resolve issues promptly.
2. Front-of-House Operations: Oversee daily operations, manage staff, and maintain high standards of service and ambiance.
3. Team Leadership: Lead, motivate, and develop a team of hospitality staff to achieve business objectives.
4. Business Growth: Identify opportunities to increase sales, improve customer loyalty, and enhance brand reputation.
5. Inventory Management: Monitor inventory levels, manage supplies, and minimize waste.
6. Staff Training: Provide ongoing training and development to ensure staff are knowledgeable and skilled.
7. Collaboration: Work closely with other departments (kitchen, marketing, etc.) to ensure seamless service delivery.
Requirements:
1. Experience: Proven experience in hospitality management, preferably in a restaurant setting.
2. Communication Skills: Excellent verbal and written communication skills.
3. Leadership Skills: Strong leadership and team management skills.
4. Customer Focus: Passionate about delivering exceptional customer service.
5. Problem-Solving Skills: Ability to resolve issues promptly and efficiently.
What We Offer:
1. Competitive Salary: Attractive remuneration package.
2. Career Growth: Opportunities for professional development and career advancement.
3. Dynamic Work Environment: Collaborative and fast-paced work environment.
If you're passionate about hospitality and customer service, we'd love to hear from you!