Guest Relation Manager/ Sales Manager

Emerald Business Ventures Pvt. Ltd

We are looking for an outstanding Guest Relations Manager who is passionate about turning moments into memories for our guests and ensuring that they have an exceptional guest experience.

1-Respond to any questions, needs and desires of guests, and follow up with guests to ensure their requests have been met to their satisfaction

2-Respond to guests needs and anticipate their unstated ones

3-Expect and react promptly to guests’ requirements and inquires

4-Actively listen and resolve guests’ complaints

5-Oversee and coordinate all arrivals and departures of special guests (VIPs, SAs etc.)

6-Coordinate and manage communication between guests and staff

7-Promote all amenities, conveniences and programs offered

8-Examine activities logbook, assign tasks appropriately and implement control schedule daily

Requirements:

1-Proven working experience as guest relations manager

2-Working experience in hospitality

3-Familiarity and interest in industry’s latest trends

4-Hands on experience with guest relationship management software

5-Proficiency in English, multilingualism will be considered an asset

6-Excellent problem resolution skills along with outstanding communication and active listening skills

7-Ability to work flexible hours

8-Highly responsible and reliable with a professional presentation

9-BS degree in hospitality management, business administration or related field.

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  B.Arch, Diploma, Professional Degree

• Role

  Guest Relation Manager

• Industry Type

  Architecture / Interior Designing

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office