Guest Relation Manager (female Candidates Only)

Play Arena

As the Guest Service Manager & Head of Department at PLaY Arena, you will play a

crucial role in ensuring exceptional guest experiences and efficient operations.

Your responsibilities will include:

1. Guest Services Leadership:

 Overseeing all aspects of guest services, including admissions, ticketing,

inquiries, and customer relations.

 Leading a team of guest service staff to provide outstanding hospitality and

assistance to visitors.

 Developing and implementing guest service standards and procedures to

enhance guest satisfaction.

2. Feedback Monitoring:

 Monitoring feedback from both online platforms (., review sites, social

media) and offline sources (., comment cards, surveys).

 Analyzing feedback data to identify trends, areas for improvement, and

opportunities to enhance the guest experience.

 Implementing strategies to address guest concerns and continuously improve

service quality.

3. Corporate & Birthday Bookings:

 Managing corporate event bookings, including meetings, team-building

activities, and corporate retreats.

 Facilitating birthday party bookings, ensuring seamless planning and

execution of celebrations for guests of all ages.

 Collaborating with the sales and marketing team to promote and market

corporate and birthday booking packages.

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4. Operations Coordination:

 Coordinating with various departments (., Sales, Activities, Maintenance,

Food & beverage, Events etc) to ensure smooth execution of events and

bookings.

 Overseeing event logistics, including setup, staffing, equipment rentals, and

Food arrangements.

 Conducting regular inspections of facilities and Activity equipment to

maintain safety standards and optimal guest experiences.

5. Staff Training & Development:

 Providing training and guidance to guest service staff on service standards,

communication skills, and conflict resolution.

 Conducting performance evaluations and implementing development plans

to enhance team.

• Experience

  6 - 10 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Guest Relation Manager

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office