Guest Relation Manager (female Candidates Only)

Job Description

As the Guest Service Manager & Head of Department at PLaY Arena, you will play a

crucial role in ensuring exceptional guest experiences and efficient operations.

Your responsibilities will include:

1. Guest Services Leadership:

Overseeing all aspects of guest services, including admissions, ticketing,

inquiries, and customer relations.

Leading a team of guest service staff to provide outstanding hospitality and

assistance to visitors.

Developing and implementing guest service standards and procedures to

enhance guest satisfaction.

2. Feedback Monitoring:

Monitoring feedback from both online platforms (., review sites, social

media) and offline sources (., comment cards, surveys).

Analyzing feedback data to identify trends, areas for improvement, and

opportunities to enhance the guest experience.

Implementing strategies to address guest concerns and continuously improve

service quality.

3. Corporate & Birthday Bookings:

Managing corporate event bookings, including meetings, team-building

activities, and corporate retreats.

Facilitating birthday party bookings, ensuring seamless planning and

execution of celebrations for guests of all ages.

Collaborating with the sales and marketing team to promote and market

corporate and birthday booking packages.

2 | P a g e

4. Operations Coordination:

Coordinating with various departments (., Sales, Activities, Maintenance,

Food & beverage, Events etc) to ensure smooth execution of events and

bookings.

Overseeing event logistics, including setup, staffing, equipment rentals, and

Food arrangements.

Conducting regular inspections of facilities and Activity equipment to

maintain safety standards and optimal guest experiences.

5. Staff Training & Development:

Providing training and guidance to guest service staff on service standards,

communication skills, and conflict resolution.

Conducting performance evaluations and implementing development plans

to enhance team.
  • Experience

    6 - 10 Years

  • No. of Openings

    1

  • Education

    Any Bachelor Degree

  • Role

    Guest Relation Manager

  • Industry Type

    Hotel / Restaurant / Hospitality

  • Gender

    Female

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Play Arena

Remember how easy it was to have fun? All you needed was a bit of space, maybe a ball and before you knew it, you and the kid next door became best friends. Somewhere between work, traffic, malls and smartphones, the city has forgotten the joy of playing. We didnt. And, honestly, we missed it. Thats why we started Play: a space where you can do just that and in the process, make new friends, play new games, find new adventures and have some fun while youre at it.
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