Guest Relation Executive (Female)

GRS Fantasy Park

Experience - 2+years

Preference given to only Mysuru candidates

Roles and Responsibilities -

* Ensuring a positive guest experience throughout their stay or visit

* Handling guest inquiries, requests, and complaints promptly and effectively

* Resolving any issues that arise during a guest's stay.

* Ensuring that all staff members provide excellent customer service and adhere to company policies.

* Coordinating special services for VIP guests,

* Acting as a liaison between guests and management, conveying guest feedback and concerns to the appropriate departments.

* Implementing strategies to improve guest satisfaction based on feedback and reviews.

* Maintaining high standards of cleanliness, comfort, and service in guest areas

* Conducting regular inspections of guest rooms and public areas to ensure they meet company standards.

* Handling emergency situations calmly and efficiently, such as medical emergencies or facility issues affecting guests.

* Building strong relationships with repeat guests and corporate clients.

Skills required -

1. Proven work experience as a Guest Relations Supervisor or similar role.

2. Understanding of all management best practices and relevant laws.

3. Proficiency in English and Kannada; knowledge of other languages is a plus.

4. Customer service drive with outstanding communication and active listening skills.

5. Excellent problem-solving and multitasking skills.

6. Leadership skills along with the ability to motivate a team into high performance.

7. Ability to work flexible hours.

8. Strong sense of responsibility and a professional presentation

Job Types: Full-time, Permanent, Fresher

Pay: 18, - 20, per month

• Experience2 - 3 Years
• No. of Openings1
• EducationProfessional Degree
• RoleGuest Relation Executive
• Industry TypeHotel / Restaurant / Hospitality
• GenderFemale
• Job CountryIndia
• Job TypeWork from Office