Ground Staff

InterGlobe Aviation Ltd.(IndiGo) Airlines

We are Urgently Looking for Ground Staff.

Officer - AO & CS in the role of Customer Service

Job Posting Start Date: 30 May 2024

Location: Delhi, Chhattisgarh, IN

Company: InterGlobe Aviation Ltd

JOB DESCRIPTION

Officer AO & CS in the role of Customer Service

(OUText Customer Service)

Job purpose:

To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.

Key responsibilities and accountabilities:

Assist customers through all procedures related to arrivals & departures in the following activities.

Reservations & ticketing:

Making reservations across the counter

Selling of tickets.

Remitting cash to the concerned department.

Answering customer queries over the telephone.

Departures

Attend the pre flight and post flight briefings.

Setting up of check in counters.

Screening of checked in baggage.

Maintain high quality of Check in procedures.

To assist customers with special requests.

Arrivals

To assist customers with special requests.

To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.

Co-ordination with the baggage vendor for the damaged bags.

Follow up with the en-route stations regarding lost baggage.

Post flight departure

Filing of all necessary flight papers

Any other responsibility assigned by the management from time to time

• Experience

  0 - 2 Years

• No. of Openings

  255

• Education

  B.A, Post Graduate Diploma

• Role

  Ground Staff

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office