Global Service Desk Executive

Empirical F&M Academy

1 - 7 Years
30 Openings
3.5-5.5 Lac/Yr
Navi Mumbai
Face-to-Face interview

Key Skills

Troubleshoot Network Escalating and Coordinating OS Installation Troubleshooting IT Service Desk Software Support IT Support

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Job Description

Excellent Spoken English skills.

Logging call received by Business Users from Email/Phone/Web

Hardware fault diagnosis & isolation on desktops / laptops.

OS Support on Windows 7, Windows 10 & other System Software support.

Software Support on MS Office, O365, Office Automation, Anti-virus software & E-Mail Client(Outlook).

Providing Remote Support to the calls logged

Configure / troubleshoot Network connectivity of desktops / laptops

Troubleshooting issues related to Internet, Intranet.

Laptop/Desktop Encryption Support.

Configuring the printers & resolving print related issues of the users.

Support for VPN connectivity support.

Escalating and Coordinating with respective team in case the issue is not resolved with the initial troubleshooting.

Co-ordinate and escalation with other support groups.

Experience
1 - 7 Years
No. of Openings
30
Education
Any Bachelor Degree
Role
Global Service Desk Executive
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Empirical F&M Academy

Why Empirical Academy
Want to get ready for Finance Industry Edge from the Competitor in the Market, so get ready for basic financial concepts. This Finance Industry management course prepares you for studying finance in Graduate courses and getting ready for Finance industry. A completely online classroom course, you can work with wherever you choose: at home, in the workplace, at a library, coffee shop or even while travelling (with the appropriate network access).