Genesys Developer

  • icon job experience 3 - 9 Years
  • icon job opening 2 Openings
  • icon salary 12.0-17.0 Lac/Yr
  • icon job location Bangalore
  • Face-to-Face interview Face-to-Face interview
Key Skills

Genesys IVR Java Work From Home

Job Description

Role Description:

The Genesys Software Developer would need to have at least 3 to 5 years of experience. This Candidate will design, build, test and implement new features and functionality for global Interactive Voice Response (IVR) systems which run on the Genesys Voice Portal platform.

The Genesys Software Developer will be responsible for system analysis, creating technical specification documents, developing source code, preparing unit / integration test plans, and release management. Furthermore, this position is responsible for system integrations, maintenance, and support of contact center components including, speech recognition, routing, and real-time and historical reporting.

The team deploys and maintains Genesys IVRs, reporting, and multi-channel solutions, as well as Call Recording and Workforce Management Solutions from other leading software manufacturers.

Requirements:

2-3 years Java/vxml Development.

2-3 years IVR Administration, development, or support experience (Genesys Voice Portal required).

2-3 years of experience with Speech Recognition technology (Nuance preferred).

3-5 years Linux, UNIX Server Administration.

3-5 years Tomcat experience and IDEs like Eclipse or Genesys Composer.

Ability to build new routing strategies as well as tune existing strategies in Genesys IRD.

3-5 years of experience as Genesys Engineer/Administrator monitoring and supporting Genesys framework /.

Must have telecommunication background and experience with VOIP/SIP/CTI standards and technologies.

Experience with GVP reporting, InfoMart, CCPulse.

Genesys Certification preferred Framework, Routing, SIP Server, and Genesys Voice Portal.
  • Experience

    3 - 9 Years

  • No. of Openings

    2

  • Education

    Any Bachelor Degree

  • Role

    Genesys Developer

  • Industry Type

    IT-Hardware & Networking / IT-Software / Software Services

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Home

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