Front Office Supervisor

MAK Enterprise

1. Customer Service Skills

Excellent communication and interpersonal skills to engage with guests, resolve complaints, and address inquiries effectively.

A welcoming, professional attitude to ensure guest satisfaction.

2. Leadership and Team Management

Ability to lead and supervise a team of front desk agents, concierge staff, and other personnel.

Delegate tasks effectively and motivate the team to meet service standards.

Conflict resolution skills for managing staff or guest disputes.

3. Organization and Time Management

Efficient handling of multiple tasks, such as guest check-ins/outs, phone inquiries, and staff supervision.

Ability to prioritize tasks and ensure smooth front-office operations, especially during peak times.

4. Problem-Solving Skills

Quick thinking and resourcefulness to resolve guest complaints or unexpected issues.

Ability to make decisions that benefit both the guest and the business.

5. Technical Proficiency

Familiarity with front desk software (., property management systems, booking engines, reservation systems).

Basic understanding of office tools like Microsoft Office (Word, Excel, Outlook).

6. Attention to Detail

Ensuring accuracy in reservations, guest preferences, billing, and other documentation.

Monitoring guest rooms and services to ensure they meet quality standards.

7. Financial and Administrative Skills

Handling cash, credit card transactions, and billing procedures.

Knowledge of budgeting and managing expenses for the front office.

8. Communication Skills

Clear, concise, and professional communication both in person and via phone or email.

Proficiency in writing reports, memos, and communication for staff and management.

9. Multitasking and Adaptability

Ability to juggle multiple tasks under pressure, especially during busy periods.

Being adaptable to changes in guest demands, staff schedules, and business requirements.

10. Knowledge of Health, Safety, and Legal Regulations

Understanding of safety standards, evacuation procedur

• Experience

  2 - 4 Years

• No. of Openings

  1

• Education

  Higher Secondary

• Role

  Front Office Supervisor

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  #222, Amarjyothi HBCS layout Second stage, Domlur, Bengaluru, Karnataka 560071