1. Supervision and Leadership:
• Provide leadership and supervision to the front office team.
• Train, mentor, and guide junior staff in their duties and responsibilities.
2. Customer Service:
• Ensure excellent customer service by greeting and assisting visitors.
• Handle customer inquiries and resolve issues promptly and professionally.
• Maintain a customer-friendly and welcoming environment.
3. Communication:
• Manage incoming calls and direct them to the appropriate person or department.
• Handle and distribute incoming and outgoing correspondence (emails, letters, and packages.
• Communicate effectively with other departments and team members.
4. Appointment Scheduling:
• Schedule and manage appointments for executives or other team members.
5. Record Keeping:
• Maintain and update visitor logs, appointment calendars, and other records.
• Ensure accuracy and completeness of data in front office systems.
6. Administrative Support:
• Provide administrative support to executives and other team members as needed.
• Assist in the preparation of reports, presentations, and other documents.
7. Facilities Management:
• Oversee office supplies and equipment, ensuring they are well-stocked and maintained.
• Coordinate with facilities management for office maintenance and repairs.
8. Problem Resolution:
• Address and resolve issues or conflicts that may arise in the front office.
• Escalate complex issues to higher management when necessary.
10. Technology Proficiency:
• Utilize and manage office software, communication tools, and equipment efficiently.
• Stay updated on technological advancements relevant to the front office.
11. Compliance:
• Ensure compliance with organizational policies and procedures.
• Keep abreast of industry regulations and implement necessary changes.
Experience
3 - 5 Years
No. of Openings
2
Education
Bachelor of Hotel Management, Diploma, Higher Secondary
Role
Front Office Supervisor
Industry Type
Hotel / Restaurant / Hospitality
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
3 - 5 Years
2 Openings
2.0 - 2.3 Lac/Yr
Face-to-Face interview
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