Front Office Receptionist

Suite 16 Studio Apartments

Suite 16 Studio Apartments

Gurgaon, Haryana

Job Description ( Both Male & Female can Apply )

• Perform all check-in and check-out tasks

• Manage online and phone reservations

• Inform customers about payment methods and verify their credit card data

• Register guests collecting necessary information (like contact details and exact dates of their stay)

• Welcome guests upon their arrival and assign rooms

• Provide information about our hotel, available rooms, rates and amenities

• Respond to Guest’s complaints in a timely and professional manner

• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

• Upsell additional facilities and services, when appropriate

• Maintain updated records of bookings and payments

• Answer all incoming calls and redirect them or keep messages.

• Receive letters, packages etc. and distribute them.

• Prepare outgoing mail by drafting correspondence, securing parcels etc.

• Check, sort and forward emails.

• Stationary Management

• Monitor office supplies and place orders when necessary.

• Keep updated records and files

• Monitor office expenses and costs

• Take up other duties as assigned (travel arrangements ( Taxi, Air, Train ) , schedules etc.)

• Attendance Management

Requirements and skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role

• Must be well Groomed & Must keep a Smile on face

• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS

• Understanding of how travel planning websites operate, like Booking and TripAdvisor

• Excellent communication and organizational skills

• Degree in hotel management is a plus

• Familiarity with office machines (. fax, printer etc.)

• Knowledge of office management and basic bookkeeping

• Proficient in English (oral and written)

Food Provided , Full Time.

• Experience

  1 - 7 Years

• No. of Openings

  2

• Education

  Any Master Degree, Diploma, Advanced/Higher Diploma, Higher Secondary, Any Bachelor Degree, Professional Degree, Vocational Course

• Role

  Front Desk Receptionist

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office