Front Office Manager

Decan County

1- Guest Check-in and Check-out: Greet guests, process check-ins, check-outs, and handle any guest inquiries or issues efficiently to ensure a positive experience.

2-Reservations Management: Manage room bookings, cancellations, modifications, and ensure accurate room assignment based on guest preferences and availability.

3-Payment Processing: Handle guest payments, invoices, and credit card transactions securely while complying with financial procedures and regulations.

4-Guest Services: Provide information about hotel facilities, local attractions, and assist guests with requests to enhance their stay.

5-Front Desk Operations: Maintain the front desk area, manage phone calls, emails, and coordinate with other departments for guest services.

6-Problem Resolution: Address guest complaints or issues promptly, finding solutions that align with the hotel’s policies and guest satisfaction goals.

Required Skills and Qualifications

1-To excel in the role of Front Office in a hotel, candidates must possess the following skills, knowledge, and experience:

2-Technical Skills: Proficiency in hotel management software, POS systems, Microsoft Office Suite, and knowledge of reservation systems.

3-Educational Requirements: A degree in Hospitality Management or a related field is preferred, along with certifications in customer service or front office operations.

4-Experience Level: Minimum of 2 years of experience in front office operations in a hotel setting, with a proven track record of guest satisfaction and revenue generation.

5-Soft Skills: Excellent communication, problem-solving, multitasking, and interpersonal skills are essential for handling guest interactions effectively.

6- Industry Knowledge: Understanding of hotel operations, guest service standards, and familiarity with local attractions and services for guest recommendations.

• Experience

  5 Years

• No. of Openings

  2

• Education

  Diploma

• Role

  Front Office Manager

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Arna Hotel Bangalore