Front Office Executive

Indiestays

Responsibilities

• Perform all check-in and check-out tasks

• Manage online and phone reservations

• Inform customers about payment methods and verify their credit card data

• Register guests collecting necessary information (like contact details and exact dates of their stay)

• Welcome guests upon their arrival and assign rooms

• Provide information about our hotel, available rooms, rates and amenities

• Respond to clients’ complaints in a timely and professional manner

• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

• Upsell additional facilities and services, when appropriate

• Maintain updated records of bookings and payments

Requirements and skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role

• Experience with hotel reservations software, like IDS and Cloudbeds.

• Understanding of OTA / how travel planning websites operate, like r TripAdvisor

• Maintaining positive attitude towards our Customer.

• Excellent communication and organizational skills

• Degree or Diploma in hotel management is a plus

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  Bachelor of Hotel Management, Diploma

• Role

  Front Office Executive

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office