The Front Office Executive will be part of the Administrative Team at New Horizons, coordinating with all the Team members to keep track of appointments, payments, cancellations/adjustments and to ensure proper communication.
Responsibilities and Duties
Customer Relationship:
To adorn a dignified, professional, respectful and courteous attitude towards Colleagues, Seniors, Parents, Children and any guests visiting New Horizons.
To have an approachable smile while communicating with the internal and external customers ., Colleagues, Therapists, Seniors, Parents, Children and Guests.
Medium of Communication with Parents and Guests has to be Only English, unless they are more comfortable with some other Language.
Greeting and assisting parents and team members in the most courteous, calm and helpful manner, whether in person or telecommunication.
To independently handle the flow of Parents, Children and Guests and lead them to a successful visit by creating a high degree of comfort & ease.
ยท Should have an Interactive attitude with Parents and should communicate effectively and completely.
Attending Incoming & Outgoing calls with proper etiquettes and maintaining records for them.