Freshers For Front Office Executive - Guwahati

Lakshmi North East Solutions (LNES)

0 - 1 Years
1 Openings
1.0 - 1.5 Lac/Yr
Posted 3 days ago
Face-to-Face interview
Guwahati

Key Skills

Basic Computer Skills Presentable Office Work Front Desk Coordination Skills Administrative Skills Telephone Handling Receptionist Activities Customer Service

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Job Description

- Greet guests upon arrival with a warm and professional demeanor.

- Efficiently process check-ins and check-outs, ensuring all guest details are accurately recorded.

- Handle guest reservations, ensuring accurate and timely entry into the hotels reservation system.

- Assist guests with booking inquiries, room availability, special requests, and preferences.

- Provide exceptional customer service by addressing guest queries, concerns, and special requests promptly and efficiently.

- Ensure all guest documentation is completed, including registration cards and payment details.

- Verify identification and payment method at check-in.

- Ensure all guest preferences and special requests are noted and communicated to relevant staff.

- Answer incoming calls to the front desk, responding to guest inquiries or transferring calls to the appropriate department.

- Assign rooms to guests based on availability and preferences while ensuring the optimal room type for their stay.

- Prepare and issue guest bills, ensuring all charges are correctly applied and explaining any discrepancies.

- Communicate guest preferences and special requests to housekeeping, restaurant, and other departments for a seamless guest experience.

- Keep the lobby area welcoming and presentable at all times, representing the hotel's brand image.

- Ensure that the hotels security procedures are followed, including verifying guest identification and room keys.

- Encourage guests to provide feedback on their stay and assist with any post-departure queries or issues.

- Prepare daily financial reports and submit them to the finance department.

- Prioritize urgent guest requests while ensuring consistent service to all guests.

Experience
0 - 1 Years
No. of Openings
1
Education
B.A, B.B.A, B.Com, M.A, M.B.A/PGDM, M.Com
Role
Front Office Executive
Industry Type
Hotel / Restaurant / Hospitality
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.

About Lakshmi North East Solutions (LNES)

Lakshmi North East Solutions (LNES) is a respected name serving the placement sector of PAN India. This placement firm has carved a niche for itself in the HR industry as well. We are a full-fledged team of professionals engaged in serving everyone by offering various services under the same roof. Lakshmi North East Solutions (LNES) is offering HR consultancy and corporate training in Guwahati and other cities of PAN India. As a recruitment & training solution provider we assist leading corporations to effectively screen and hire right kind of people. Our leading corporate clients include many of worlds best-known recruitment brands.