Front Desk Receptionist

EXITO SOLUTIONS

Be on time for shift and maintain consistent, regular attendance record

• Properly open and close spa each day according to Standard Operating Procedures.

• Accurately book, change and cancel spa appointments.

• Acknowledge and greet everyone who enters and leaves the spa.

• Ensure that the check-in, check-out and payment process is handled in accordance with company

policy

• Provide callers and guests with detailed descriptions of spa treatments, packages, services, and

hours of operationUtilize spa computers with skill and proficiency; document guest information in electronic record

as directed.

• Familiarity with Spa Booking Softwares

• Answer the phone promptly and use the guest’s name throughout the phone conversation; operate

phone system accurately and efficiently.

• Actively promote the spa, treatments, services, sessions and retail, as well as programs,

promotions and/or discounts available.

• Maintain eye contact when addressing external and internal guests; develop professional and

personalized relationship with regular guests.

• Handle guests’ questions and concerns promptly, professionally and courteously.

• Maintain complete confidentiality in all guest matters in accordance with company policy;

• Provide accurate, appropriate and immediate responses to all requests by guests, ensuring

complete guest satisfaction.

• Maintain a clean; safe, fully stocked and well organized work area.

• Ensure adequate stock of supplies and equipment; inform management when stock is low.

• Must be able to work without constant direct supervision and remain at assigned post for

extended periods of time.

• Maintain a positive attitude and contribute toward a quality work environment.

• Regularly attend, participate in and support training and staff meetings for the spa.

• Ability to perform the duties of the Retail Consultant as needed.

• Assist in all areas of spa operation as requested by management.

• Communicate to management any and all occurrences involving staff or

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree, Professional Degree

• Role

  Front Desk Receptionist

• Industry Type

  Wellness / Fitness / Sports / Beauty

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office