Front Desk Executive Jobs For B.A/B.B.A Freshers

Lakshmi North East Solutions (LNES)

- Greet guests upon arrival, assist with check-in, and ensure smooth check-out processes, handling all necessary documentation.

- Assist with reservations over the phone, email, and in-person. Ensure the reservation system is updated and accurate.

- Address guest inquiries and provide information regarding hotel services, local attractions, and amenities.

- Listen to guest concerns and complaints, and escalate issues to senior staff when needed to ensure guest satisfaction.

- Answer incoming calls, transfer calls to the appropriate department, and take messages for staff or guests.

- Handle payments, process billing, and manage transactions accurately, including cash, credit cards, and other payment methods.

- Liaise with housekeeping, maintenance, and other departments to ensure that guests needs are met.

- Keep the front desk area tidy and organized, ensuring all materials like brochures, maps, and forms are stocked.

- Assist with special requests such as arranging transport, room service, or restaurant reservations.

- Monitor the hotels security, ensuring that only authorized individuals access guest areas. Follow safety procedures for emergencies.

- Promote hotel services and facilities to guests, such as restaurants, spas, events, and excursions.

- Maintain accurate guest records and assist with administrative duties like filing and documentation.

- Assist in upselling rooms, packages, and other services to guests, improving overall revenue for the hotel.

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  B.A, B.B.A, B.Com

• Role

  Front Desk Executive

• Industry Type

  Hotel / Restaurant / Hospitality

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  RG Baruah Rd, near AUNTY SHOP, Bhaskar Nagar, Guwahati, Assam 781021.