Role Description
Greet, check-in, respond to requests and settle accounts while providing exceptional
service
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Doing reservations, cancellation and modification of bookings of hotel rooms
Guiding guests about hotel amenities, local areas and direction
Smooth check-in and check-out of guests from the hotels in the USA using the virtual front desk
Communicating and collaborating with the local hotel team and participating in the smooth overall operation of the hotel
Skills and Experience required
Experience in the hospitality industry or related industry
Service focused personality is essential
Fluency in English, both verbal and written
Strong customer service skills, such as empathy, listening skill, problem-solving skill
Excellent verbal and written communication skills
Organizational and time management abilities
Should be comfortable for rotational shifts
Freshers can apply