Floor Manager

My Care International

Job Title: Team Leader

Company: MC International

Location: Phagwara, Punjab / Remote

Job Type: Full-Time

We are seeking a highly skilled and experienced Call Center Team Leader to join our fast-paced and growing organization. As a Team Leader, you will be responsible for managing and motivating a team of customer service representatives in our call center, ensuring the highest standards of customer support are maintained.

Responsibilities:

• Lead and supervise a team of customer support representatives in a call center environment.

• Set clear performance objectives and provide ongoing coaching, feedback, and training to team members.

• Monitor and evaluate team members' performance, providing regular performance reviews and addressing any performance issues or concerns.

• Foster a positive and collaborative team environment, promoting teamwork, motivation, and high morale.

• Develop and implement strategies to improve team productivity, efficiency, and customer satisfaction.

• Handle escalated customer inquiries or complaints and provide effective resolutions.

• Monitor call center operations and ensure adherence to established policies, procedures, and service level agreements.

• Generate regular reports on team performance, key metrics, and customer feedback.

Requirements:

• Minimum of Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in a call center environment, with at least three years in a leadership role.

• Strong leadership and people management skills, with the ability to inspire and motivate a team.

• Excellent communication skills, both verbal and written.

• Exceptional problem-solving and decision-making abilities.

• Strong customer service orientation and a genuine desire to help customers.

• Proficient in using call center software and other relevant computer applications.

• Ability to work under pressure and meet challenging targets and deadlines.

• Experience

  3 - 6 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Floor Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home