Fitness Center Receptionist

For Life Fitness

Job Description- Fitness Center Receptionist

Responsible To: Fitness Center Manager

Job Purpose

The Receptionist plays a critical role in providing a first-class experience to members, prospective members & visitors. Together with other members of the team the receptionists will be the first point of contact for enquiries, complaints & questions.

Duties & Responsibilities

• Provide exceptional customer service to all members, non-members & users of the faculty.

• Enrolling new members & assisting current members with their queries.

• Greeting members & users of the gym.

• Converting Leads and prospective customers to members.

• Checking in members and verifying memberships.

• Providing information on classes & availability, handling questions.

• Ensuring adequate stocks of information, packs & leaflets are available at reception for interested parties.

• Taking transaction money for activities & accurately accounting of the same at the end of each shift.

• Welcoming members & visitors to the gym & providing accurate information concerning programmes, classes & activities.

• Creating an excellent first impression of the gym by providing warm welcome, tidy appearance & pleasant manner all the times

• Handling telephone enquiries, recording messages from incoming and pitch, sales calls.

• Recording and keeping clear & accurate records of all queries, complaints, lost property & repairs & ensuring the information is delegated and resolved.

• Cashing up & banking at the end of each shift & ensuring that shift are balanced accurately completing relevant documentation.

• Flexible enough to undertake other duties of similar professional nature.

Qualification:

• Graduate from any stream.

• Should be having basic knowledge of gym, gym equipment's, fitness related knowledge.

• Communication skills have to be exceptional.

Additional Information:

• Friendly & approachable with an outgoing personality.

• Cooperative, positive & optimistic

• Excellent customer service skills

• Experience

  1 - 3 Years

• No. of Openings

  3

• Education

  Any Bachelor Degree

• Role

  Receptionist

• Industry Type

  Wellness / Fitness / Sports / Beauty

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office