Field Support Break-fix Engineer

PROBOX

Responsibilities:

Field engineers will work with commercial and residential clients to provide hardware technical and break fix support on Laptops, Desktops and Printers (desirable), but mainly on hardware break fix ensuring all contractual SLA's are met and delivering in a timely manner.

To install, maintain and repair IT products such as PCs, Workstations, Printers, laptops and associated devices. Work may also involve upgrading existing systems and the completion of routine maintenance activities. All tasks should be completed in line with company technical and quality standards and procedures and to provide a high degree of customer satisfaction.

Accountabilities:

1. Undertake fault diagnosis, ensure basic troubleshooting and effective Break fix of Laptops, PCs and Printers

Escalate calls within given time guidelines.

2. Knowledge of operating systems, hardware and commonly used software and standard applications.

3. Install and test desktop products.

4. Perform backups and restores as well as data transfer on PCs, laptops

5. Carry out upgrades and conversions including replacement of component parts of laptops . keyboards, monitors, disks, motherboard, etc.

Note- Break-fix experience is must

Relevant technical qualification and min 1 relevant years of work experience

Candidate should have 2 wheeler

• Experience

  1 - 6 Years

• No. of Openings

  3

• Education

  Any Bachelor Degree

• Role

  Field Support Break-fix Engineer

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office