- Supervise and lead a team of field staff (such as field agents, educators, or service personnel) to ensure they are meeting performance goals and providing quality services.
- Oversee the day-to-day field operations, ensuring smooth execution of tasks such as service delivery, customer interaction, or field research.
- Regularly monitor the performance of field teams, ensuring that targets are met and quality standards are maintained.
- Ensure that field staff follow company protocols, standards, and procedures while interacting with clients or delivering services.
- Serve as the primary point of contact for customers or clients in the field to resolve issues or concerns promptly.
- Plan, schedule, and assign field staff visits, ensuring that resources are optimally used and service commitments are met.
- Conduct regular training sessions for the field team on new products, services, or procedures to improve service quality and team performance.
- Ensure that all field staff comply with the company's health, safety, and regulatory standards while performing their duties in the field.
- Build and maintain strong relationships with clients, schools, businesses, or other stakeholders, understanding their needs and providing excellent service.
- Evaluate field staff performance regularly, providing constructive feedback and identifying areas for improvement.
- Oversee the management of materials, equipment, and resources used by the field staff to ensure they are adequately stocked and well-maintained.
- Ensure that field staff maintain accurate records, including customer interactions, service logs, and field reports, following company procedures.
- Address and resolve any operational, customer service, or staff issues that arise in the field.
- Oversee the budget for field operations, including the management of transportation costs, supplies, and other expenses.
Experience
1 - 4 Years
No. of Openings
1
Education
Higher Secondary, Secondary School, Diploma, Professional Degree, B.A, B.C.A, B.B.A, B.Com
Role
Field Supervisor
Industry Type
Education / Teaching / Training / Colleges /Institutes / Universities
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Lakshmi North East Solutions (Human Resource Consultant) Rg Baruah Road, Gcc Bus Stop, Near Aunty\'s