Job Responsibilities:
Travel during normal working hours to accounts based on a weekly schedule under Technical Support Manager or appointed Customer Support staff, to perform services on capital equipment including:
System Installs: install new Systems, demonstration Systems for conferences or training, rental Systems, and loaner Systems. Train Bio-Medical staff during system installs on preventive maintenance steps and basic troubleshooting per given guidelines
Service Calls: Perform necessary repairs or parts replacement based on Tech Support s diagnosis and troubleshooting of System problems for equipment in the field.
Preventative Maintenance: Perform routine preventive maintenance work on AVD equipment in the field.
Software and Hardware Upgrade
Provide in house service of Abbott product
Organize parts or Modules to ship to BU for return credit or repair return in coordination with Customer Support staff
Provide complete, accurate and regular Service documentation and records to AV Service system, including:
Service reports and System Install reports: in compliance with industry regulations
Based on a weekly scheduled issued by Technical Support Manager or appointed Customer Support staff, coordinate all logistics of arranging service calls and installs including:
Airline travel, car rentals and lodging
Communication with the account and local Abbott employees to arrange for a service call or install.