Job description
Role & responsibilities: (Tele Calling Executive)
Handling Invoices of online orders.
conducting customer satisfaction surveys to understand what areas of the company's services need improvements
curating streamlined email and social media communication mediums for offers, updates and much more
dealing with customer issues and churning out an easy-to-follow solution
managing payment and delivery of customer orders
Delayed Delivery Follow up &returned parcel management
Order entry in Ship rocket & follow up for weight discrepancy.
Helping customers choose the right product for their requirements and budget
handling customer concerns and complaints in a timely manner
informing customers of upcoming promotions or deals
establishing a positive rapport with all clients and customers in person or via phone
forming reports based on customer satisfaction statistics and order
fixing appointments based on the availability of customers and clients
interacting with customers to ensure they have a desirable and shareable experience
Time :10am : 6pm (Monday to Saturday)
Website :
- Experience3 - 9 Years
- No. of Openings2
- EducationAny Bachelor Degree
- RoleField Sales Manager
- Industry TypeFMCG / Food / Beverages
- GenderFemale
- Job CountryIndia
- Type of JobFull Time
- Work Location TypeWork from Office
- Face interview locationD/35 Ganganagar,Premises No. 883, Kalikapur, P. S -Purba Jadavpur, Ward no-109, Kolkata-700099 GSTIN