POSITION OVERVIEW
The Assistant Manager – Operations will support the Operations Manager in overseeing the
day-to-day operations of our facility management services. This role involves coordinating
facilities, managing teams of Pest Control, Landscaping, and General cleaning ensuring
adherence to health and safety standards, optimizing service delivery, and contributing to the
overall efficiency of our operations. The Assistant Manager will work closely with other
departments to ensure seamless operations and high levels of client satisfaction.
Assist the Operations Manager in planning, organizing, and overseeing facility
management services, including Pest control, Landscaping, and cleaning services.
Coordinate the scheduling and dispatch of staff and contractors to ensure efficient
resource utilization.
Monitor service quality and ensure that all services meet the company’s standards
and client expectations.
Supervise a team of staff, Pest Control, landscaping, and General cleaning.
Provide guidance, training, and support to staff, ensuring that they perform their
duties effectively and in compliance with company policies.
Assist in conducting performance reviews and managing employee attendance and
productivity.
Assist in developing and maintaining strong relationships with clients by providing
excellent customer service and promptly addressing client inquiries, concerns, and
complaints.
Support the Operations Manager in conducting site visits to ensure services are being
delivered to client satisfaction.
Prepare regular reports for clients on facility performance, service quality, and key
metrics.
Assist in budget preparation and monitor operational expenses, ensuring the efficient
allocation of resources.
Assist in reviewing vendor contracts.
Ensure all operations comply with relevant health, safety, and environmental
regulations.
Maintain accurate records of facility management activities, including maintenance